Frequently Asked Questions
Current information about availability, onboarding, and communications.
Availability & Getting Started
Q: Is RuckerConnect generally available?
A: RuckerConnect is currently onboarding a limited number of businesses while we complete the final provider, compliance, reliability, and support-readiness milestones for broader availability.
Q: Can I use my existing booking link?
A: Yes. Supported booking links can be connected during setup so customers can continue using your existing scheduling process.
Q: How do I get started?
A: Contact RuckerConnect to discuss your business, confirm launch availability, and identify the workflows that may be appropriate for your onboarding plan.
Phone Numbers & Calling
Q: Can RuckerConnect work with my existing business number?
A: In many cases, yes. We’ll confirm compatibility and the best setup for your telephone provider, number type, and intended workflow during onboarding.
Texting & Customer Experience
Q: Does RuckerConnect automatically text every missed caller?
A: Not by default. RuckerConnect can provide transactional missed-call follow-up after the business’s messaging registration, configuration, consent review, and required provider approvals are complete. The participating business approves the specific workflow before activation.
Q: Does RuckerConnect send marketing texts?
A: RuckerConnect’s current focus is permission-based transactional and customer-care communication. It does not support unsolicited marketing, spam, or purchased contact lists.
Q: Can messaging be disabled?
A: Yes. Contact RuckerConnect support whenever you need help adjusting or disabling an enabled messaging workflow.
Compliance / Opt-Out / A2P
Q: Is this compliant with SMS rules?
A: We follow best practices for transactional messaging, opt-out handling, and required disclosures.
Q: How does opt-out work?
A: Customers can reply STOP to opt out and HELP for help.
Q: Where can I read your policies?