Turn missed calls into booked appointments
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Transactional SMS only. Message frequency varies. Message & data rates may apply. Reply STOP to opt out, HELP for help
Frequently Asked Questions
Quick answers about setup, texting, and compliance.
Setup & How It Works
Q: What does RuckerConnect do?
A: When a customer calls your business and you miss the call, RuckerConnect automatically sends a follow-up text with your booking link or menu options—so you recover the lead.
Q: How long does setup take?
A: Most businesses are live in about 10–20 minutes.
Q: Do I need to install an app?
A: No. Customers don’t download anything. You manage everything from your dashboard.
Q: Can I use my existing booking link (Square, Booksy, Calendly, etc.)?
A: Yes—RuckerConnect can include your existing booking link in the message.
Phone Numbers & Calling
Q: Do I need a new phone number?
A: Usually no. We can often use your current business number depending on how it’s set up.
Q: Can I forward calls to my cell phone?
A: Yes. Calls can route/forward as usual—RuckerConnect handles the missed-call follow-up via SMS.
Q: What if I answer the call—does it still text them?
A: No—messages are intended for missed calls only (or after-hours, if you enable that option).
Texting & Customer Experience
Q: Will this spam my customers?
A: No. Messages are transactional and triggered only by a customer calling your business.
Q: Can the customer reply?
A: Yes. You can use reply options like “Reply 1 to book, 2 for hours” (Pro plan feature).
Q: Can I customize the message?
A: Yes. You can set your tone, include your booking link, and add options.
Compliance / Opt-Out / A2P
Q: Is this compliant with SMS rules?
A: We follow best practices for transactional messaging, opt-out handling, and required disclosures.
Q: How does opt-out work?
A: Customers can reply STOP to opt out and HELP for help.
Q: Where can I read your policies?